Role & Key Responsibilities
- Responsible for all operational aspects including effective management of the resources and activities.
- Ensure high quality service delivery
- Oversee, review and monitor work done by the junior team members.
- Review timesheets, identify, and take actions for spare capacity v/s overloaded staff.
- Show understanding of business risks in the Global Business Sector (GBS) and approach day to day work with a risk minimisation mind-set.
- Proactively identify areas of operational risks, prescribe actions to mitigate risk, and escalate accordingly.
- Perform customer due diligence (CDD) as per AML Code and maintain an updated list of CDD for all companies.
- Attend client meetings, internally and externally when required.
- Sign off on bank account opening and ensure that banking transactions undertaken are within the company’s scope of business.
- Diligent review of board packs and ensure high quality deliverables.
- Ensure transactions which require the approval of shareholders are backed by shareholders resolution or dispensation received.
- Diligent review of applications for certificate of current standing, certificate of good standing and issue of certificate of incumbency.
- Effective handling of incorporation documents and follow up with ROC/FSC for timely receipt of licence.
- Effective handling of restructure, merger, re-domiciliation, transfer and winding up of companies.
- Troubleshoot and/or assist in resolution/escalating of complex issues.
- Manage client relationships and service delivery for allocated clients and/or functions, ensuring that client requirements and requests are met consistently to the highest standard and within deadlines and that clients are satisfied with their level of service.
Qualifications, Skills and Experience
- 10 years of working experience in the Global Business Sector
- Holds a degree or is an ICSA qualified member
- A Master’s Degree would be an advantage
- Demonstrate a client service mind-set when servicing the client.
- Proficient in MS Office (Microsoft Word, Excel).
- Good written and spoken communications skills.
- Able to multi-task, prioritize and manage time effectively.
- Excellent organizational and interpersonal skills.
- Goal-oriented and an organized team player.
- Quick learner and able to adapt in different work environment.
- Well organised and a track record of working to tight deadlines.
- Able to work under pressure.
